ubd11 Terms and Conditions

3.1 Account Creation

Each individual may create only one account. Creating multiple accounts is strictly prohibited. All information provided at the time of registration must be true and accurate. ubd11 reserves the right to cancel any account created with false information.

3.2 Account Security

It is your responsibility to keep your account password and login details completely confidential. You are personally responsible for all activities carried out from your account. If you suspect unauthorised access, notify the support team immediately.

3.3 Account Verification

ubd11 may at any time request a government-issued ID, proof of address, or proof of payment method to verify your identity. This verification process is essential to ensure a safe and reliable service.

3.4 Account Closure

You may request to close your account at any time via live chat. Any remaining balance at the time of closure may be withdrawn in accordance with the applicable rules.

4.1 Deposit Terms

• Deposits must be sent from a payment method registered in your own name.
• Deposits through third parties are not accepted.
• If a deposit is unsuccessful, get assistance via live chat.
• All deposits are secured through SSL encryption.

4.2 Withdrawal Terms

• Withdrawals can only be made from verified accounts.
• Withdrawal requests are generally processed within 10–45 minutes.
• ubd11 reserves the right to temporarily hold withdrawals in cases of suspicious activity.
• Withdrawals will be made to the same payment method used for the deposit.

5.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000. To withdraw this bonus, the total amount (deposit + bonus) must be wagered at least 15 times (wagering requirement: 15x).

5.2 General Bonus Terms

• Each user may use each promotional offer only once.
• Bonus balance cannot be withdrawn directly — it is withdrawable only after the wagering requirement has been met.
• If bonus abuse or fraud is suspected, the bonus may be cancelled and the account suspended.
• ubd11 reserves the right to modify, suspend, or cancel any bonus offer.
• One promotional offer may not be combinable with another.

5.3 VIP Program

ubd11's VIP program has three tiers — Bronze, Silver, and Gold. Tiers are advanced based on regular play, and weekly cashback is provided at each tier. Bronze tier offers up to 0.4%, Silver tier up to 0.8%, and Gold tier up to 1.2% weekly cashback.

6.1 Fair Play Commitment

ubd11 is committed to ensuring a completely fair and transparent gaming environment. All games offered on our platform are operated by recognised software providers (Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Microgaming, NetEnt, Ezugi, and others). The outcome of every game is determined by Random Number Generator (RNG) technology.

6.2 Prohibited Activities

• Using any automated software, bots, or techniques to artificially influence game outcomes.
• Colluding or engaging in conspiratorial behaviour with other players.
• Operating multiple accounts for the purpose of bonus abuse.
• Money laundering or illegal financial activities.
• Attempting to bypass the verification process by providing false information.

6.3 Transaction and Betting Limits

ubd11 provides the facility to set personal betting and transaction limits with the aim of promoting responsible gaming. These limits can be changed at the user's request, however an increase may take up to 24 hours to take effect.

7.1 Data Collection and Use

Information provided at the time of registration may be used for service improvement, account verification, and promotional communication. Information is not sold or shared unnecessarily with third parties.

7.2 Security Measures

The ubd11 platform uses SSL encryption and advanced cybersecurity technology. Your financial information and personal data are stored in a fully secure environment.

9.1 Service Interruptions

The service may be temporarily unavailable due to technical maintenance, network outages, or unavoidable circumstances. ubd11 will not be held responsible for such interruptions but will endeavour to resolve them as quickly as possible.

9.2 Third-Party Services

The ubd11 platform uses software from third-party game providers. ubd11's direct liability for the operation or errors of this software is limited.

9.3 User Decisions

The decision to place bets on the platform is entirely the user's own. ubd11 will not bear responsibility for any financial loss arising from gaming. All bets carry financial risk and past results do not guarantee future results.

Contact Methods

• 24/7 Live Chat — instant support in Bengali
• Email: [email protected]

10.1 Complaints Process