ubd11 Privacy Policy

ubd11 is a trusted online casino and sports betting platform in Bangladesh. We place the highest importance on the privacy of our members. This privacy policy explains what information we collect when you use the ubd11 website, how that information is used, and what steps we take to keep your information secure.

By registering on our platform or using our services, you are considered to have agreed to the terms of this privacy policy. If you have any questions about this policy, please contact us via our 24/7 live chat support or by email.

1. Information We Collect

We collect various types of information during registration and use of ubd11. This information helps us provide you with the best service and ensure the security of your account.

1.1 Personal Identification Information

During registration we collect the following information:

• Full name and date of birth (for age verification)
• Email address (for communication and account verification)
• Mobile number (for SMS verification and support)
• Residential address (for identity verification where required)
• National ID or passport details (for KYC verification)

1.2 Financial Information

We store your payment method details, such as your bKash or Nagad number, but we never collect your full bank or mobile banking PIN. Records of all financial transactions are stored securely.

1.3 Technical Information

When you use our platform, we may automatically collect the following information:

• IP address and browser type
• Device information (mobile, tablet, or computer)
• Login time and usage patterns
• Cookies and session data

2. Purpose of Using Information

ubd11 uses the information it collects only for specific and legitimate purposes. We never use your information for unnecessary or unauthorised purposes.

• Account Management: Completing your registration, verifying your account, and maintaining your profile.
• Service Delivery: Providing gaming access, processing financial transactions, and distributing bonuses.
• Security Assurance: Preventing fraud, money laundering, and other illegal activities.
• Customer Support: Answering your questions and resolving technical issues.
• Age Verification: Ensuring that only users aged 21 and above can use the platform.
• Legal Obligations: Complying with applicable laws and regulations.
• Offers and Promotions: Informing you about relevant bonuses and offers with your consent.

3. Data Storage and Security

ubd11 uses the latest security technology to protect your privacy. Our servers are secured with SSL encryption technology, which protects all data exchanged between you and our servers.

Our security measures include:

• 256-bit SSL encryption technology
• Regular security audits and updates
• Restricted access controls — only authorised staff can access data
• Suspicious activity detection systems
• Server storage in secure data centres

It is your responsibility to keep your account password secure and not share it with anyone. If you notice any suspicious activity, please notify our support team immediately.

4. Sharing Information with Third Parties

ubd11 never sells your personal information to third parties. However, we may share specific information in the following limited circumstances:

4.1 Service Providers

Trusted technology partners who assist in operating our platform (such as payment processors and game providers like Pragmatic Play, Evolution Gaming, Spribe) may have limited access to your information, but only to complete specific tasks, and they are bound by strict confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information in order to comply with court orders, lawful requests from government authorities, or applicable laws. In such cases we will always seek legal advice and disclose only the minimum information necessary.

4.3 Fraud Prevention

Information may be shared with relevant regulatory bodies as needed to prevent fraud, money laundering, or other illegal activities.

5. Cookie Policy

The ubd11 website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the core functions of the website (such as maintaining login sessions).
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand how our site is used and to improve our services.

You can disable cookies from your browser settings, but this may limit some functions of the site.

6. Data Retention Period

We retain your information only for as long as necessary or as required by law. Generally:

• Active account data: For as long as the account remains active.
• Closed account data: For as long as needed after closure to meet applicable legal obligations.
• Financial transaction records: For the period required under laws relating to financial records.

7. Your Rights

As a member of ubd11, you have the following rights regarding your own information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Erasure: You may request deletion of your information in certain circumstances.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Portability: You may request a copy of your information.
• Right to Withdraw Marketing Consent: You may opt out of promotional communications at any time.

To exercise these rights, please contact our support team. We will process your request within a reasonable time.

8. Children's Privacy

ubd11 is for users aged 21 and above only. We never knowingly collect or process information from minors. Age is verified at the time of registration, and if any account is found to belong to a minor, it will be closed immediately and the associated information will be deleted.

9. Cross-Border Data Transfers

Your information may be processed on servers in various countries as required to deliver our services. In such cases we always ensure that your information remains protected in accordance with the standards of this privacy policy and applicable data protection laws.

10. Changes to This Policy

ubd11 may update this privacy policy from time to time. If there are any significant changes, we will notify you by email or through the platform. The latest policy will be published on this page, and the date of the most recent update will be noted at the top of the page.

If you continue to use the platform after an updated policy has been published, you are considered to have agreed to the updated policy.

11. Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

Our support team is always ready to assist you with any matter relating to your privacy.